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Pass Punkz Casino verification and unlock your withdrawals

Every licensed casino must confirm who you are, and Punkz Casino reviews your files within 71 hours of receiving them.

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Know the basics

What does verification involve?

Read this before your first withdrawal stalls in the queue or an email asks for more.

  1. 1

    Who checks

    Punkz Casino N.V.

  2. 2

    Licence

    Gaming Curaçao, OGL/2022/1573/0284

  3. 3

    Review time

    71 hours

  4. 4

    Deadline

    At the latest before the first withdrawal

  5. 5

    Verification email

    [email protected]

  6. 6

    Minimum age

    18+

At the upload screen

Upload once, clear once

Follow these four moves and you will know exactly what to send and when to expect an answer.

List first, files second
Open the verification area of your account and read the list of items the casino is still waiting on. Each line clears as the file is accepted.
A copy that reads clean
Scan your photo ID flat on a dark surface in daylight, with all four corners inside the frame. Glare and cropped edges are the usual reasons a copy is sent back.
One name across every file
Send proof of address and a confirmation of the payment method you used, showing the same name as your ID. Nicknames on e-wallets cause most mismatches here.
Quiet wait, then a result
Leave the files with the team and expect a decision within 71 hours. Reply to any query from [email protected] on the same thread so nothing gets lost.
What they prove

Papers behind a cleared account

After this table you will know which file goes where and what each copy has to show.

  1. 1

    Photo ID

    Confirms: Your name, face and age; Must show: All four corners, no glare, readable text

  2. 2

    Proof of address

    Confirms: Where you live now; Must show: Your name and address, dated recently

  3. 3

    Payment method confirmation

    Confirms: That the account is yours; Must show: Same name as your ID, method visible

  4. 4

    Photo ID

    Confirms: A real person holds the ID; Must show: Your face and the ID in one shot

Resubmission guide

A file the reviewers accept

Open this the moment a file comes back, since three refusals cover most reviewer objections.

Reshoot in flat light
Shoot the ID again on a flat surface: glare and a missing corner leave the reviewer unable to read your name. Use daylight and hold the phone steady Include all four corners in the frame
Send the original scan
Upload the untouched original: a cropped or sharpened scan reads as tampering, so the check stalls until a clean copy arrives. Send the full page, uncut at the edges Skip filters and screenshot tools
Your card ran out
Check the expiry date before you upload; a card that lapsed last month no longer proves identity, even with a clear photo. Renew first, then send the new card Photograph both sides of the new one
Money trail

Why does a casino ask about your income?

Read this when a payment waits on paperwork and you need to know which papers count as proof.

Send the papers and you are meeting a licensing condition: Gaming Curaçao, which issued OGL/2022/1573/0284, requires checks on where money comes from. Treat the request as routine money-laundering control, not an accusation.
Papers you may be asked for
Bring whichever of these fits your situation, and send it unedited.
  • Recent payslips from your employer
  • Bank statements showing salary credits
  • A letter confirming your job
  • Sale paperwork for property or shares
  • An inheritance or gift letter
At cashout time

Paperwork points in the journey

Wallet added, proof follows

Add a card or wallet and the casino matches that name to your verified identity, so it asks for payment method confirmation before the next payout.

Matches that clear faster

Fix the spelling: a nickname or an old address blocks the match, so the casino asks for a document showing that detail as written.

Cashout waiting on ID?

Queue your first cashout and the licence demands a finished identity check, so photo ID, proof of address and payment method confirmation are requested.

Waiting on your check

Read the answers before you upload

When will Punkz ask me for identity documents?
+
Plan for the request before your first withdrawal, since the licence makes the check compulsory at that point. Registration or your first deposit can also trigger it, so have the files ready early.
How long does verification usually take once I send files?
+
Allow up to 71 hours from the moment your files land with the team. Clear photos and matching names shorten that wait, and the verification inbox replies if anything is missing.
My surname changed after my ID was printed. What now?
+
Attach the document that links the old name to the new one, such as a marriage or change-of-name certificate. Send the current photo ID alongside it so both names sit in the same file set.
Who licenses the casino and under which number?
+
Gaming Curaçao supervises the operator under license OGL/2022/1573/0284. Punkz Casino N.V. holds that licence and runs from Korporaalweg 10, Willemstad, Curaçao.
Can I take the photos on my phone instead of a scanner?
+
Yes, phone photos are accepted when every corner sits inside the frame and no glare hides the text. Lay the document flat on a plain surface in daylight, then check the image before sending.
Are my documents protected once I send them?
+
Files travel through 256-bit SSL encryption and stay with the verification team only. Reach [email protected] to ask what is held about you or to request a copy.
Will the same papers be requested a second time?
+
One clear pass usually settles it, though an expired ID or a new address can bring a fresh request. Send a current document whenever the old one lapses and the record stays clean.